Consumer Insights, Data, and Health Insurance: Views from an Industry Leader and Economist

ISPS HEALTH POLICY SEMINAR
Gary Loveman, Ph.D., is an executive vice president of Aetna and is president of Consumer Health and Services, Aetna’s health services business. The Consumer Health and Services organization is responsible for helping Aetna members achieve their best health and for fostering innovative collaborations with health care providers to improve the overall quality, cost and experience for Aetna members. Dr. Loveman leads the company’s population health management and consumer engagement strategies, including network and clinical services, care management, digital consumer health products, analytics and data science, consumer insurance products, and marketing and branding.
From 2012-2015, Dr. Loveman chaired the Business Roundtable’s Health & Retirement Committee, which focuses on improving the quality and affordability of the nation’s health and retirement systems. He serves on the Board of Trustees at Boston Children’s Hospital and on the Visiting Committee of the M.I.T. Department of Economics, and is also a member of the Board of Directors of FedEx Corporation. Earlier in his career, Dr. Loveman was an associate professor at the Harvard University Graduate School of Business Administration, where he taught service management. He holds a Ph.D. in economics from M.I.T., where he was an Alfred Sloan Doctoral Dissertation Fellow, and a bachelor’s degree in economics from Wesleyan University.